mActivity Privacy Policy

Core Trainers LLC, doing business as mActivity (“mActivity,” “we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, disclose, and protect personal information through mactivity.com and the online services we control.

This policy does not govern independent websites or services linked from our website.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number, and mailing address.
• Membership and transaction information associated with inquiries, passes, memberships, classes, appointments, and services.
• Communications submitted through forms, email, telephone, or text message.
• Fitness or health-related information you voluntarily provide when requesting a service.
• Technical information, including your IP address, browser, device, referring page, pages viewed, and website interactions.
• Cookie, analytics, and advertising information collected through similar technologies.

Payment information is generally collected and processed by third-party providers such as Mindbody. We do not intentionally collect or store complete payment-card information through the mActivity website.

How We Use Information

We may use personal information to:

• Respond to questions and requests.
• Provide passes, memberships, classes, appointments, and services.
• Manage member accounts and communications.
• Process transactions through authorized providers.
• Send administrative, membership, marketing, or promotional communications.
• Operate, analyze, secure, and improve our website and services.
• Detect fraud, misuse, security incidents, or technical problems.
• Comply with legal obligations and enforce our agreements.

We will not use sensitive personal information for a materially different purpose without any consent required by applicable law.

Service Providers and Other Disclosures

We may disclose personal information to providers that help operate our business, including:

• Membership, scheduling, and payment platforms.
• Website-hosting and online-form providers.
• Email and text-messaging providers.
• Analytics and advertising providers.
• Technology-support providers and professional advisers.

We permit these providers to process information only as reasonably necessary to provide services to us or as otherwise permitted by law.

We may also disclose information:

• When required by law, legal process, or a governmental request.
• To detect or prevent fraud, security incidents, or unlawful activity.
• To protect our members, employees, business, property, or legal rights.
• In connection with a merger, financing, sale, reorganization, or transfer of business assets.
• At your direction or with your consent.

Information submitted directly to an independent provider, such as Mindbody or Select Physical Therapy, may also be governed by that provider’s privacy policy.

Sale and Targeted Advertising

We do not sell personal information for monetary consideration.

Some disclosures involving analytics or advertising technologies may be considered a “sale,” “sharing,” or targeted advertising under certain privacy laws. Where applicable, you may opt out by contacting pablo@mactivity.com.

Where required by applicable law, we will recognize qualifying universal opt-out preference signals, such as Global Privacy Control.

Cookies and Similar Technologies

We and our providers may use cookies and similar technologies for:

• Essential website functions.
• Analytics and performance measurement.
• Remembering preferences.
• Marketing and advertising, when enabled.

You can control cookies through your browser and any privacy controls available on our website. Disabling certain cookies may affect website functionality.

Email and Text Messages

You may unsubscribe from marketing emails using the link included in the message. You may opt out of marketing text messages by replying STOP. Transactional or service-related communications may still be sent when permitted by law.

No mobile information will be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Text-message opt-in information and consent will not be shared with third parties for their own marketing purposes.

Consumer Health Information

If you voluntarily provide fitness or health-related information, we will use it only to provide the requested service, support legitimate operational purposes, comply with applicable law, or as otherwise authorized by your consent.

We do not sell consumer health information. We will obtain consent before collecting, using, or disclosing consumer health information when required by applicable law.

Information provided directly to an independent healthcare provider is governed by that provider’s privacy practices.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services.
• Operate and protect our business.
• Meet legal, accounting, and recordkeeping obligations.
• Resolve disputes.
• Enforce our agreements.

Retention periods depend on the information’s nature, purpose, sensitivity, and applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. Our website uses HTTPS and Transport Layer Security to help protect information transmitted between your browser and the website.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Confirm whether we process your personal information.
• Access or obtain a copy of your information.
• Correct inaccurate information.
• Request deletion.
• Opt out of targeted advertising, qualifying sales, or certain profiling.
• Withdraw consent when processing depends on consent.
• Appeal a decision concerning a privacy request.

To submit a request, email pablo@mactivity.com. Please describe your request and provide sufficient information for us to verify your identity. We will respond within the period required by applicable law.

If we deny your request, you may appeal by emailing pablo@mactivity.com with “Privacy Appeal” in the subject line.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect their personal information through the website without legally required authorization.

If you believe a child has submitted personal information improperly, contact pablo@mactivity.com.

GoHighLevel Forms and Communications

We use GoHighLevel / LeadConnector to provide certain website forms, customer communications, and related business workflows. When you submit information through these tools, we may collect information such as your name, email address, telephone number, and the contents of messages or requests you choose to provide.

We use this information to respond to inquiries, manage membership or service communications, send requested confirmations and other operational messages, and, where permitted by law and consistent with your preferences, send marketing communications.

When GoHighLevel processes personal information on our behalf through these services, it acts as a service provider or processor. For more information about HighLevel’s privacy practices, please review the HighLevel Privacy Policy (opens in a new tab).

If you receive marketing communications from us through this platform, you may opt out using the unsubscribe link in an email or, for eligible text messages, by replying STOP. You may also submit a privacy request using the contact information in the “Your Privacy Rights” or “Contact Us” sections of this Policy.

Mindbody Scheduling, Membership, and Payments

We use Mindbody for certain membership, scheduling, class booking, account, and payment-related services. When you book a class or appointment, purchase a pass or membership, create or use an account, or otherwise interact with Mindbody in connection with mActivity, Mindbody may collect information such as your contact details, booking and transaction information, account information, and, where applicable, payment information.

mActivity may receive and use information from Mindbody as reasonably necessary to provide requested services, manage memberships and bookings, process transactions, communicate with you, and maintain our business records. Information collected through Mindbody may be subject to both this Privacy Policy and Mindbody’s own privacy practices.

For more information about Mindbody’s collection and use of personal information, please review the Mindbody Privacy Policy (opens in a new tab). You may contact Mindbody regarding information it maintains directly, and you may contact mActivity using the information in this Policy regarding personal information that we maintain.

Third-Party Websites

Our website may contain links or embedded services operated by third parties. We do not control their privacy or security practices. Their collection and use of information are governed by their own privacy policies.

Changes to This Policy

We may update this policy to reflect changes in our services, practices, technology, or legal obligations. The revised policy will be posted on our website. We will provide additional notice or obtain consent when required by law.

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